Delivery & returns.

Changed your mind?

You can cancel an order for any reason up to 14 days after the day it is delivered. Email us with your order number, or use the cancellation form at the foot of this page. You then have a further 14 days to send the items back.

• Items should be unused and in their original packaging.
• Ritual collections are sold as a set, so please return the complete set. See ritual collections and other sets below.
• Return postage is at your own cost. Please use a tracked service and keep your proof of postage: the parcel is your responsibility until it reaches us.

We refund the price you paid, plus our standard delivery charge if you paid one, to your original payment method within 14 days of receiving the items back (or of you sending us proof of postage, if that is sooner).

What we can't take back

For hygiene and safety reasons, these can't be returned once their seal or wrapping has been opened, unless they are faulty:

• bath, body, skincare and cosmetic products, soaps and oils
• teas and anything else you eat or drink
• earrings

If a set you are returning includes any of these and they have been opened, we'll still refund the rest of the set, less the opened items' share of its price. How a share is worked out.

We may also reduce a refund where an item has been used rather than simply looked at, for example a candle that has been lit or incense that has been burned.

Damaged, faulty or not what you ordered

We're sorry. Email hello@wellinspirit.com with your order number and a photo of the problem, ideally within 48 hours of delivery, so we can put it right quickly.

In most cases you won't need to send anything back. We'll replace the item or refund you, and if we do need it returned we'll cover the postage.

You have a legal right to reject faulty goods for a full refund within 30 days of delivery, and to a repair or replacement after that. Nothing in this policy affects your statutory rights.

Natural variation

Crystals, gemstones, wood and handmade pieces are natural materials. Colour, pattern, size and scent vary from piece to piece, and what arrives will not be identical to the photograph. That isn't a fault, but if something isn't what you hoped for you can still return it within 14 days as above.

Ritual collections and other sets

A ritual collection is a set of items chosen to be used together, sold at one price for the whole set. The items in it aren't priced separately, so this is how returns and problems work for a set.

• How it arrives. The items in your set are packed together in one parcel. Occasionally a set is sent in more than one parcel. If so, your 14 days to change your mind start on the day the last one arrives. The ritual guide is digital and is waiting in your account.
• Changing your mind. A set comes back as a set. Send back everything in it, unused and in its original packaging, and we'll refund the full price you paid. We can't refund single items out of a set because you have changed your mind about them.
• If something in it has been opened. Bath, body and skincare products, teas and earrings can't come back once they have been opened. Send back the rest, and we'll refund the set less the opened items' share of its price.
• How a share is worked out. An item's share is its part of the price you paid for the set, in proportion to the individual values of everything in it. The saving you made by buying a set, and any discount code you used, is spread across all the items in the same way.
• If one item is damaged, faulty or missing. Email us with your order number and a photo, ideally within 48 hours of delivery. We'll send a replacement for that item free of charge, and there is no need to send the set back. If we can't replace it, you choose: a similar item of the same or a higher value, a refund of that item's share of the set, or sending the whole set back for a full refund with the return postage paid by us.
• If an item turns out to be unavailable after you have ordered. We'll email you as soon as we know. We never swap an item without asking you first. You can wait for it to be sent on at no extra delivery cost, accept the alternative we suggest, take a refund of that item's share of the set, or cancel the whole order for a full refund.
• Anything bought alongside a set, such as a membership, is a separate purchase with its own terms.

None of this affects your statutory rights. If an item in a set is faulty, you always have the legal right to reject the whole set for a full refund within 30 days of delivery.

Gifts

If you were given something from Well In Spirit and need to return it, get in touch and we'll help. Refunds can only go back to the person who paid, using their original payment method.

Digital guides and membership

Digital guides and recordings are available the moment you pay. Once you have downloaded or played one it can't be returned, unless it is faulty.

Membership is a single payment for one month and does not renew. You can cancel within 14 days for a full refund as long as you haven't yet played or downloaded any members' recordings.

How to return something

1. Email hello@wellinspirit.com with your order number and what you'd like to return.
2. We'll reply within two working days with our returns address.
3. Pack the items securely and post them with a tracked service.

Please don't send returns to the address on your parcel's label. Parcels are dispatched from our fulfilment partner's warehouse, and returns sent there can't be matched to your order or refunded.

Cancellation form

You don't have to use this form, but you can copy it into an email if you find it helpful.

To: Well In Spirit, 20 Wenlock Road, London, N1 7GU, hello@wellinspirit.com
I hereby give notice that I cancel my contract of sale of the following goods:
Ordered on / received on:
Order number:
Name:
Address:
Date:

That address is our registered office and is for letters only. Please don't post returns to it: parcels can't be accepted there. Email us first and we'll send you our returns address.